Amazon Assistant’s aa.hta file causes several problems
aa.hta is a file that belongs to Amazon Assistant application which is supposed to help to save the money when shopping online, but is known for shady functionality. Application files always have specific tasks and purposes to keep programs running smoothly. However, the functionality of this file is doubtful.
Therefore, the file arrives on the computer as soon as you install Amazon Assistant to Google Chrome, Internet Explorer or Mozilla Firefox. Immediately, the Amazon Assistant aa.hta file starts malfunctioning and delivering kind of the error. However, it displays only a pop-up window or new browser’s tab that displays the following path of the file:
C:\Program Files(x86)\Amazon\Amazon Assistant\aa.hta
Why? No one knows. However, it is clear that this pop-up shows up on computer’s screen every 30 seconds. There’s no doubt that it is annoying and disturbing. However, it’s not the only problem. This error also crashes the browser.
The file crashes Google Chrome and makes it unresponsive
Amazon Assistant is compatible with two major browsers – Google Chrome and Mozilla Firefox. Fortunately for Firefox users, the add-on does not cause much of the problems for them. However, Chrome users often have to force-quit the browser.
According to the reports, the browser becomes unresponsive and freezes without leaving an option to close it. The frozen browser can be quit only from Task Manager. However, restarting is not that simple too. Once you double-click Chrome’s icon, you are asked to reboot the computer.
There is a way to fix the problem with aa.hta file
Obviously, Amazon Assistant does not provide the best functionality and we are not talking about its shopping offers or discounts. In order to get them, users are forced to deal with an unstable browser, seeing new tabs or windows opened, and other unwanted activities. It’s not worth it.
Indeed, you need to get rid of this extension. But firstly, you should scan your machine with anti-malware software to check if any computer virus does not cause these problems. Some security tools also identify this add-on as a potentially unwanted program (PUP) and can remove it automatically.
However, if your PC is virus-free or you managed to clean all cyber infections, but aa.hta problem still exists, you have nothing else left to do – just remove Amazon Assistant manually:
- Access Control Panel;
- Click “Uninstall a program” under “Programs” section.
- Find Amazon Assistant in the list and click “Remove” button.
- Follow the onscreen instructions.
If you cannot find the app there or the uninstallation failed, or the browser extension still remains on the browser, you have to access browser’s extension list and remove it from there too.